Roles within Academic Advising
The Academic Advising Program of the College of Arts & Sciences is comprised of full-time professional advisors, administrators and staff as well as faculty who spend part of their time advising in our office. We serve all first-year students and sophomores and students in their junior and senior years with majors in the College of Arts and Sciences. Please peruse the information below to learn more about ‘who does what’ in our office.
Advisors and Senior Advisors are available to discuss long-term course planning, changes to major or minor plans, worksheet updates, course adds and drops, exam excuses, Pass/D+/D/Fail, appeals, withdrawal, eligibility, and probation. Senior Advisors have additional expertise and responsibilities within the divisions and the advising program as a whole. You are encouraged to meet with any advisor from the division serving your intended major. Consult the See an Advisor section to determine whether a drop-in or scheduled appointment will best suit your needs.
Graduation Advisors serve seniors in their last two semesters and work with all major and minor fields. Each academic year, they coordinate a review of senior students’ academic progress towards graduation, including requirements for general education, major(s) and minor(s) and notify students of any missing credit hours or courses. Along with divisional advisors, they meet with students to investigate any discrepancies and to help with plans to fulfill remaining graduation requirements. Note that seniors may continue to see divisional advisors, but may be referred to the graduation division for specialized services. Graduation advisors will also address questions on “senior underloads,” requesting an additional semester, and other graduation concerns. The Graduation Coordinator is responsible for working with the Registrar’s Office each semester to generate the list of graduating seniors and to verify the completion of all graduation requirements once final grades for the semester have been posted.
Faculty Advisors (within the Academic Advising Program) – Faculty from select departments spend part of their time in our office advising students. While working with students in Steele Building they tend to focus on courses and opportunities (study abroad, research, etc) within their home department rather than on general education requirements. Many of these faculty also coordinate and/or participate in student advising within their departments. All major and minor programs, whether or not they have representatives in Steele Building, provide departmental advising to their majors and minors.
Deans – In addition to offering one-on-one advising, deans provide supplementary assistance to students who require additional services. Some services (e.g., credit overload requests, interinstitutional course registrations) require a dean’s approval and/or signature. Advisors refer students to deans as needed. The Associate Dean and Director oversees all aspects of and provides direction for the Academic Advising Program as a whole. Each division of Academic Advising is headed by a Senior Assistant Dean and an Assistant Dean who also coordinate various advising initiatives. Students may use the online Appointment system to schedule with Assistant Deans; appointments with the Associate and Senior Assistant Deans must be made through staff by calling 919-966-5116.
Staff – Student Services Assistants serve on the front desks and are the first face of advising, triaging students to help point them in the right direction. The Student Services Manager works to understand policies and develop administrative procedures which assist advisors and staff in their work with students while the Administrative Manager ensures the continuity of adminstrative functions within the Advising Program and serves as a liaison to the College in meeting business needs. The Eligibility Specialist interprets rules and policies to assist in determining the academic standing of students and identifies student groups for targeted announcements. The Assistant to the Dean provides direct support to the Associate Dean and Director and serves as the administrative specialist for appeals.
Throughout UNC-Chapel Hill, there are many people who may provide advice to students. Some of these distinct groups of advisors include those from:
Academic departments, programs and schools
- Directors of Undergraduate Studies (DUGS) – Each Department has one faculty member who oversees the undergraduate majors and minors. A current list of DUGS within the College of Arts & Sciences may be found on the Undergraduate Education website; more information can be obtained on departmental websites.
- Departmental faculty advisors – generally serve juniors and seniors by guiding students in selecting courses within the major and discussing career and educational opportunities in the field. Even if you receive departmental advising, you are still encouraged to meet with an advisor in the Academic Advising Program at least once per year since it is this office that certifies that you have fulfilled all graduation requirements.
- Student Services staff – These staff are often the primary resource for students within a department. Student Services personnel may or may not know the answers to your questions, but they will know to whom to direct you. For names and contact information, consult the ‘people’ or ‘directory’ sections of departmental websites.
- Professional school faculty advising – Juniors and seniors accepted into a professional school (e.g. Business, Education, Journalism, Public Health, etc.) receive advising services from that school. The professional school handles all regular advising needs, including add/drop, updating worksheets and educational records, and certifying you for graduation. Students approved for second majors or minors within the College of Arts & Sciences may consult advisors in the Academic Advising Program about that second major and/or minor.
Other campus offices
- Graduate and pre-professional advisors – advice on courses, exams and other preparation for post-graduate study in law, health-related professions and other fields.
- Study Abroad – advice on selecting, preparation, course selection and returning from UNC-approved study abroad programs.
- Career Services – advice on exploring careers and majors; opportunities to prepare for and explore the world of work through workshops, networking events, job fairs and on-campus interviews.
- See our Resources page for a list of other offices which serve students.