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COVID-19 Advising FAQs

Late updated on September 3, 2020.
Please note this FAQ will be updated regularly as information is released from the University.

The following FAQs address advising-related issues in light of COVID-19 (coronavirus). The Academic Advising Program is offering all advising services virtually until further notice.

  • All academic advising appointments are being conducted virtually by either Zoom or telephone. Appointments are limited to 30 minutes per session and may be scheduled online through our Appointment Scheduler. Appointments may be scheduled up to 14 days in advance, subject to availability.
  • Virtual drop-in advising is also available on a daily basis.  Fall hours are 1:30-6:30 pm (Mon-Thurs) and 10:00 am-Noon (Fri).
  • If you have general questions, you also have the option to chat online with a member of the Advising team each business day from 8:30 am-4:30 pm.
  • The mailbox is monitored daily and is appropriate for straightforward questions.

  • Please make sure to log in to the Appointment Scheduler to cancel your appointment so that another student may use that time slot to meet with an academic advisor.

  • In order to minimize the spread of COVID-19, we are suspending in-person interactions for the foreseeable future. All advising interactions are virtual until further notice.  For urgent matters, please contact 919-966-5116.

  • Please call our main line (919-966-5116) during business hours (Mon-Fri, 8:00 am-noon and 1:00-5:00 pm) and we will assist you with scheduling an academic advising appointment. An advisor will meet with you by phone at your scheduled appointment time.

  • When you schedule your phone appointment, you will be given the advisor’s Zoom phone number for you to call at your scheduled time. It is possible that the advisor will have another appointment scheduled ahead of you, so if they are running a few minutes behind, you may need to wait. Advisors will be able to address your questions over the phone as they would in-person or via Zoom.  Any document sharing will be handled via email following the phone appointment.

  • At this time, you can see advisor availability for appointments for 15 business days at a time. New availability will be posted each weekday at 7:00 pm EDT.
  • Virtual drop-in advising is also available on a daily basis.  Fall hours are 1:30-6:30 pm (Mon-Thurs) and 10:00 am-Noon (Fri).
  • You are able to chat online with a member of the Advising team Mon-Fri, 8:30 am-4:30 pm, for general questions.
  • The mailbox is monitored daily and is appropriate for straightforward questions.
  • Make sure to review resources on our website, such as course planning worksheets.
  • Utilize the catalog to understand degree requirements or find information on majors and minors.

  • You may schedule a follow-up appointment on the Appointment Scheduler. You will be limited to one 30-minute appointment per day in order to serve the needs of all students.
  • Please make sure to be selective and prioritize your questions before your meeting, so that you can make the most of your 30-minute appointment.  Advisors will not have the luxury of extending appointments beyond the allotted 30 minutes since other students will be scheduled.

  • If your advisor isn’t in the Zoom meeting when your appointment time begins, it’s possible they are finishing up a meeting with another student. Please stay in the virtual waiting room on Zoom until your academic advisor arrives.

  • You can find details on the revised policy here.
  • A list of FAQs for students is also provided on the College of Arts & Sciences website.
  • Students may directly access the online form to declare Arts & Sciences classes pass/fail, or reverse pass/fail declarations, until Aug. 7, 2020 at 11:59 pm, on the Registrar’s website.  See the announcement: Emergency Grading Accommodation Policy for the link to the online form.

  • On April 2, the Provost and Interim Dean of the Summer School announced the decision to deliver all Summer 2020 (Maymester, Summer I, and Summer II) courses through remote instruction.
  • The list of FAQs for students on the College of Arts & Sciences website is updated to reflect information included in this announcement.
  • Two additional points for you to note:
    • The credit limit for each summer term will increase to 9 hours.  You will not need a dean’s approval to enroll in 9 credit hours in either or both terms.
    • The Spring 2020 Emergency Grading Policy will extend through Summer 2020, including waiving the restriction on declaring summer classes pass/fail.

  • Yes, the fall semester will begin earlier on Mon, Aug. 10 and final exams will end by Tue, Nov. 24. The University will observe Labor Day on Sept. 7 and University Day on Oct. 12, but will eliminate Fall Break this year.
  • The deadline to drop classes through ConnectCarolina without a WCV (withdrawal due to pandemic) notation and have tuition adjusted is Mon, Aug. 31 at 5:00 pm.
  • The deadline to declare a class pass/fail or reverse a pass/fail declaration is Tues, Nov. 17 at 11:59 pm.
  • An updated list of important registration dates and deadlines can be found here.

  • Yes, effective Thurs, Aug. 27, the Provost announced revised grading policies for Fall 2020.
  • There are some differences from the revised policies in Spring and Summer 2020, so you will want to familiarize yourself with the polices that are in effect for Fall 2020.
  • You may find a list of FAQs related to those revisions on the Registrar’s website.

  • Effective Wed, Aug. 19, all undergraduate classes in the College of Arts & Sciences are being taught through remote instruction (online).

  • The class meeting schedule will change as a result of extending time between classes.  The extended time of 30 minutes between classes will help reduce traffic entering and exiting buildings. The first class Mon-Fri will begin at 8:00 am, but the extra time between classes will extend the class day beyond 5:00 pm.
  • Mon-Wed-Fri classes: the instructional or class day will end at 6:10 pm.
  • Tue-Thur classes: the instructional or class day will end at 7:45 pm.
  • More details on the class meeting pattern for Fall 2020 can be found on the Carolina Together website.