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Late updated on March 13, 2021.
Please note this FAQ will be updated regularly as information is released from the University.

The following FAQs address advising-related issues in light of COVID-19 (coronavirus). The Academic Advising Program is offering all advising services virtually until further notice.

  • All appointments will be conducted virtually by either Zoom or telephone. Appointments will be limited to 30 minutes per session and may be scheduled online through our Appointment Scheduler up to 14 days in advance, subject to availability.
  • Virtual drop-in advising is available on a daily basis. Hours are posted here on our website.
  • If you have general questions, you also have the option to chat online with a member of the Advising team each business day from 8:30 am-4:30 pm.
  • The advising@unc.edu mailbox is monitored daily and is appropriate for straightforward questions.

  • Please follow our instructions for the 2-step process to access the virtual drop-in queue.

  • Please make sure to log in to the Appointment Scheduler to cancel your appointment so that another student may use that time slot to meet with an academic advisor.

  • In order to minimize the spread of COVID-19, we are suspending in-person interactions for the foreseeable future. All advising interactions are virtual until further notice. For urgent matters, please contact 919-966-5116.

  • Please call our main line (919-966-5116) during business hours (Mon-Fri, 8:00 am-noon and 1:00-5:00 pm) and we will assist you with scheduling an academic advising appointment. An advisor will meet with you by phone at your scheduled appointment time.

  • When you schedule your phone appointment, you will be given the advisor’s Zoom phone number for you to call at your scheduled time. It is possible that the advisor will have another appointment scheduled ahead of you, so if they are running a few minutes behind, you may need to wait. Advisors will be able to address your questions over the phone as they would in-person or via Zoom.  Any document sharing will be handled via email following the phone appointment.

  • You may schedule a follow-up appointment on the Appointment Scheduler. You will be limited to one 30-minute appointment per day in order to serve the needs of all students.
  • Please make sure to be selective and prioritize your questions before your meeting, so that you can make the most of your 30-minute appointment.  Advisors will not have the luxury of extending appointments beyond the allotted 30 minutes since other students will be scheduled.

  • If your advisor isn’t in the Zoom meeting when your appointment time begins, it’s possible they are finishing up a meeting with another student. Please stay in the virtual waiting room on Zoom until your academic advisor arrives.

  • The latest update on Fall 2021 planning from the Chancellor and Provost can be found here.

  • Registration for continuing undergraduate students will begin June 1 and will continue on a rolling basis by terms in residence through June 11. Registration will remain open until July 9 at 5pm EST.
  • An updated and complete list of important registration dates and deadlines can be found here.

  • There will be 5 modes of instruction for summer classes.
    • In-Person On-Campus Learner (IP)
    • In-Person On-Campus Learners + Remote Learners (IR)
    • Remote Only – Synchronous (RS)
    • Remote Only – Mostly Asynchronous (RM)
    • Remote Only – All Asynchronous (RA)

  • Registration for Summer 2021 will begin for undergraduate students on March 15. Check your Student Center in ConnectCarolina for your enrollment appointment.
  • An updated and complete list of important registration dates and deadlines can be found here.

  • Undergraduate students can register for 9 credits per summer session.
  • Any online courses completed by undergraduate students in the College of Arts & Sciences will not count toward the limit of distance learning coursework.

  • Yes, the spring semester begins on Tue, Jan. 19 and ends on Wed, May 5.
  • There will not be a traditional spring break. Instead, 5 wellness days will be built into the schedule.
  • Final exams will run Fri, May 7 – Fri, May 14.
  • Spring 2021 commencement is scheduled for Sun, May 16.
  • Registration for the spring semester will begin Mon, Nov. 30.
  • The deadline to drop classes in ConnectCarolina with a WCV notation has been extended to Thurs, Mar 18 at 11:59pm EST.
  • An updated list of important registration dates and deadlines can be found here.

  • On Jan. 7, the Chancellor and Provost announced that all undergraduate classes will be offered remotely for the first three weeks of the semester. Any classes designated as in-person will transition from remote to in-person as of Feb. 8.
  • There will be 5 modes of instruction for spring classes.
    • In-Person On-Campus Learner (IP)
    • In-Person On-Campus Learners + Remote Learners (IR)
    • Remote Only – Synchronous (RS)
    • Remote Only – Mostly Asynchronous (RM)
    • Remote Only – All Asynchronous (RA)

  • Yes, effective Thurs, Jan. 7, the Chancellor and Provost announced revised grading policies for Spring 2021 that extend policies that were in place for Fall 2020.
  • You may find a list of FAQs related to those revisions on the Registrar’s website.

  • Yes, you must meet with an Academic Advisor to understand your academic options, discuss the implications of enrolling in less than 12 credit hours, and verify that doing so will not interfere with your ability to stay on track for graduation.
  • If you are a student-athlete, international student, and/or a student receiving veterans/GI benefits, you need to consult with the respective office(s) before you can request an underload.
  • Upon determining that an underload is your best course of action, the Academic Advisor will provide you access to a form to formally request an underload.
  • If you receive financial aid, you are required to submit an Underload Adjustment Request form with the Office of Student Aid and Scholarships and understand the financial aid implications of an underload.
  • Once you submit the request form and the Academic Advisor reviews it and approves it, they will send an email confirmation to you that provides next steps and important reminders, including deadlines for dropping courses.

  • The deadline for you to request an underload with an Academic Advisor is May 5, 2021 at 5:00pm EDT, so that there is time for the Advisor to review your request, adjust your credit limit in ConnectCarolina, and submit a course drop form to the Registrar by the 11:59pm EDT deadline.
  • The deadline for you to drop courses in ConnectCarolina for a tuition adjustment and to avoid a WCV (withdrawal due to pandemic) transcript notation is Feb. 1, 2021 at 5:00pm EST.
  • After Feb. 1, you may still drop courses in ConnectCarolina until Mar. 16, 2021 at 11:59pm EDT. Course drops during this time period will result in a WCV (withdrawal due to pandemic) transcript notation and will not result in any tuition adjustment.
  • After Mar. 16, course drops can only be processed via a course drop form provided by an Academic Advisor. The deadline to request course drops with an Academic Advisor is May 5, 2021 at 5:00pm EDT, so there is time for the Advisor to submit a course drop form to the Registrar by the 11:59pm EDT deadline.

  • Yes, the fall semester will begin earlier on Mon, Aug. 10 and final exams will end by Tue, Nov. 24. The University will observe Labor Day on Sept. 7 and University Day on Oct. 12, but will eliminate Fall Break this year.
  • The deadline to drop classes through ConnectCarolina without a WCV (withdrawal due to pandemic) notation and have tuition adjusted is Mon, Aug. 31 at 5:00 pm.
  • The deadline to declare a class pass/fail or reverse a pass/fail declaration is Tues, Nov. 17 at 11:59 pm.
  • An updated list of important registration dates and deadlines can be found here.

  • Yes, effective Thurs, Aug. 27, the Provost announced revised grading policies for Fall 2020.
  • There are some differences from the revised policies in Spring and Summer 2020, so you will want to familiarize yourself with the polices that are in effect for Fall 2020.
  • You may find a list of FAQs related to those revisions on the Registrar’s website.

  • Effective Wed, Aug. 19, all undergraduate classes in the College of Arts & Sciences are being taught through remote instruction (online).

  • The class meeting schedule will change as a result of extending time between classes.  The extended time of 30 minutes between classes will help reduce traffic entering and exiting buildings. The first class Mon-Fri will begin at 8:00 am, but the extra time between classes will extend the class day beyond 5:00 pm.
  • Mon-Wed-Fri classes: the instructional or class day will end at 6:10 pm.
  • Tue-Thur classes: the instructional or class day will end at 7:45 pm.
  • More details on the class meeting pattern for Fall 2020 can be found on the Carolina Together website.

  • On April 2, the Provost and Interim Dean of the Summer School announced the decision to deliver all Summer 2020 (Maymester, Summer I, and Summer II) courses through remote instruction.
  • The list of FAQs for students on the College of Arts & Sciences website is updated to reflect information included in this announcement.
  • Two additional points for you to note:
    • The credit limit for each summer term will increase to 9 hours.  You will not need a dean’s approval to enroll in 9 credit hours in either or both terms.
    • The Spring 2020 Emergency Grading Policy will extend through Summer 2020, including waiving the restriction on declaring summer classes pass/fail.

  • You can find details on the revised policy here.
  • A list of FAQs for students is also provided on the College of Arts & Sciences website.
  • Students may directly access the online form to declare Arts & Sciences classes pass/fail, or reverse pass/fail declarations, until Aug. 7, 2020 at 11:59 pm, on the Registrar’s website.  See the announcement: Emergency Grading Accommodation Policy for the link to the online form.